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Mobile gadgets will dominate eCommerce.
This trend is supported by the increase in sales: in particular, in 2023, revenue from global retail sales through smartphones rose to 3.57 trillion dollars, compared with a “modest” 2.91 trillion dollars a year earlier. This is not surprising given that there are already 5.3 billion smartphone users worldwide, which is the vast majority of the world’s population.
The ability to use a “mobile wallet” to pay for purchases has already become mandatory and is not up for discussion. In favor of this service speaks the language of numbers: over the past 4 years, the total amount of digital payments has more than doubled, from 3 trillion to 6.6 trillion dollars.
Subscriptions are becoming an increasingly common way to buy goods and services online. The subscription-based eCommerce market is projected to grow nearly 70% by 2025 and reach $478 billion in revenue
Consumers are increasingly demanding a personalized product. Brands are now easily achieving this through manufacturing and digital technologies that allow for customization and personalization of the product as early as the online offering stage. By allowing customers to participate in the process of creating the finished product, brands are improving the customer experience and increasing customer loyalty, which has a direct impact on revenue growth.
Personalizing product recommendations according to the tastes and interests of customers who are already on your site increases the likelihood that they will make a purchase. Marketers have long recognized the importance of personalization for shoppers. Specifically, 92% of them said their customers expect a personalized experience and showed notable results from their personalization efforts. At the same time, 97% of marketers surveyed highlighted the positive impact on their brand after personalizing the user experience for potential customers.
Augmented (AR) and virtual (VR) reality are helping online retailers overcome one of the biggest challenges – the fact that customers can’t try on or check out products before purchasing them. Thanks to AR and VR technology, customers can virtually explore products, such as “placing” furniture in the rooms of their home and more.
Relevant and useful content helps drive business by attracting potential customers, encouraging them to buy and increasing conversion rates. There are several types of content that can be effectively mixed and matched. They include interactive lifestyle, product and contact stories.
Progressive Web Apps (PWAs) are sites that are accessed in a browser, giving the native app a highly conversational experience. Although websites are optimized for users to get content, PWAs are specifically designed to help customers shop. Their immediate goal is to provide users with an engaging shopping experience.
To summarize, the future development of e-Commerce will be determined by the technologies already implemented in the industry, which will only gain momentum in the coming years. Although not all technologies have yet become mainstream, the general trends are already more than clear. In particular, the emphasis in modern online commerce is on mobility, the ease and individuality of making purchases. The user strives to make purchases from anywhere in the world at any time of day and night, and to do so quickly, effortlessly and interestingly. And modern e-commerce has every opportunity to provide this, since demand determines supply. And the right and timely offer to customers ensures that businesses will not fall by the wayside in our highly competitive times. In short, in the coming years, online commerce will never tire of surprising us, becoming ever closer to every customer, guessing their preferences at the word of mouth, and offering new goods and services instantly.